FAQué?
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How to Contact Siete Foods Customer Delight Team
We're a family-run company based in Austin, Texas, and we're doing our best to keep up with the overwhelming demand for our food. We love to receive feedback on our products because we're always trying to improve. We are open to hearing the good, the bad, and the ugly and happy to assist!
Please feel free to chat with our Customer Delight team Monday through Friday (9-4 CST) in a variety of ways
- Text "SIETE" to 56494
- Email us at hola@sietefoods.com
- Send us a message through our website chat feature, Instagram, or Facebook.
Hasta Pronto:)
Hey there! Full disclosure: we love our job, and the people we work with. Seriously. We are one big family! So, we take pride in making sure that we reach people who are enthusiastic, passionate, friendly, and helpful. The type of person, for instance, that gets chip done, but is also fun to hang out with in and out of the office.
If you know someone who might be a good fit (including yourself!) that’s interested in being a part of our Siete familia, check out our job listings here at our Join The Family page. We look forward to hearing from you!
We like to think of emails as love letters to friends and family. It’s our way of checking in, sending sneak-peek previews, updates, and inviting you to our table. And, even though we are an extremely excitable bunch, we promise to be mindful of your inbox, only filling it with news of salud y sabor (and amor)!
Sign up here!
Because our foods are perishable, we do not accept returns. We are 100% committed to customer satisfaction and offer refunds and/or replacements on a case-by-case basis.
Refund/Replacement requirements are:
- Description of product
- Best by date, lot number, and time stamp
- Where you purchased
- Any photos of the product and packaging you may have
Please get in touch with our Customer Delight Team at hola@sietefoods.com for more info!
For direct access to our Customer Delight team, sign up for our SMS list today! (You’ll also get FIRST access to Siete Small Batches and exclusive Siete updates, along with a welcome offer of 25% off your next order on sietefoods.com!) Simply head to this link, or text SIETE to 56494 to sign up and join our SMS familia today.